IT Asset Retrieval
Easily recover company-owned equipment with only a QR code, accepted at over 5,800 UPS Stores. Retrieve or refresh laptops, monitors, mobile devices and more. Issue returns from your ticketing system, and pay only for successful returns, not empty boxes.
Featured integrations
Why IT teams switch
Greatly improve your IT asset retrieval rate and cut what you spend getting equipment back.
Compared with box kits
Up to 90%
Less administrative lift
30%+
More devices retrieved
50%
Lower shipping costs
3 days
Average from QR code to UPS drop-off
Estimated value of additional hardware recovered
$108,000
About 90 more devices a year, based on ReadyCloud's 30%+ more devices recovered compared with box-send methods. Shipping spend also drops by about 50%.
A scenario, not a quote: the 30% uplift is applied relative to your current rate and capped at 100%. Hardware value is equipment recovered, not cash saved, and excludes license, implementation and per-return fees.
Employees drop off company equipment at 5,800+ UPS Store locations. No box, no label, no problem.
Our customers
Employees bring their QR code and device to any UPS Store. UPS scans it, packs it, and ships it. Reminders, tracking and reporting run automatically.
A QR code for asset retrieval is automatically sent by email or SMS.
The employee drops off IT assets at any of 5,800+ UPS Stores.
Watch asset retrieval rate improve and put time back in your day.
Stage 1·Issue
A QR code for asset retrieval is automatically sent by email or SMS the moment the offboarding ticket calls for it.
Stage 2·Remind
Reminders go out by email and SMS on the cadence you set until the asset is scanned at The UPS Store.
Stage 3·Drop off
The employee drops off IT assets at any of 5,800+ UPS Stores. UPS staff package, label and ship each asset to the requirements set for it.
Stage 4·Track
Get notifications when your IT assets have been scanned received by UPS, and see the chain of custody from QR code to delivery.
Stage 5·Route
Returned assets can be categorized and shipped to different office locations or distribution centers.
Stage 6·Report
Detailed tracking, time in transit, delivery and aging reports, included!
The ReadyCloud difference
When you send a box to an offboarded worker, you pay to ship it whether or not the laptop comes back. Issue ReadyCloud QR codes instead, and pay only when the asset is returned.
Paid up front
Postage on every box kit sent
Worker packs it
Box, tape, label and a carrier trip
Hours spent on every return
Sending boxes, reminders, and tracking by hand
Missing devices
Box kits sit unopened and unreturned
Limited visibility
Not sure what's returned or in transit
Address required
Collected and verified before a box ships
Pay on return
Billed only when UPS scans the asset
No box or label needed
UPS packs and ships it for the employee
Fully automated
QR codes, reminders and tracking run on their own
30%+ more recoveries
Compared to box-send methods
End-to-end tracking
Chain of custody from QR code to delivery
Just an email or phone
No home address or PII needed to issue a return
Solution
Retrieve or refresh laptops, monitors, mobile devices and more, from any remote or offboarded employee, with only a QR code.
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Built into your workflows
ReadyCloud integrates directly into the systems you already use, including Jira, ServiceNow, Freshservice and HaloITSM. Asset retrievals and follow-ups go out from the ticket automatically and tracking details post back to it, greatly alleviating administrative lift and giving your IT team hours back for projects and support requests.
No box. No label. No problem.
Employees return equipment at UPS with just a QR code, no box or label needed. UPS handles the rest.
Each QR code is custom-coded for your company and IT assets. It identifies the return destination, how equipment should be packaged, and the shipping method.
Completely automated
ReadyCloud automates asset retrieval from start to finish.
QR codes go out the moment your offboarding trigger fires, and email and SMS reminders follow until the employee drops off at UPS. Tracking posts back to the ticket automatically, so nobody on your team has to send a box, follow-up email or chase down devices.
Tracking and visibility
See who has returned devices and who hasn't, plus the transit status of every return. A chain of custody documents each step from QR code to delivery. Built-in analytics show how many devices came back, how long it took and more, across your entire organization.
Are you a platform, or using something custom?
Our Headless API can plug into your existing technologyEngage your remote workers with asset retrieval that fits their daily routine. More than 5,800 UPS Store locations nationwide professionally package and return your hardware assets.
5,800+ UPS Store locations
Testimonials
illustrative portrait, real review"It's intuitive, user-friendly, and has already saved our IT department valuable time that we can now spend on other priorities. We were up and running within just a few hours."
illustrative portrait, real review"Everything's arrived very well. On all the ones we've gotten back so far, all 26 of them have just been great. The experience has been awesome."
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FAQs
Have a question that isn't listed? Ask our team directly.
Contact usBring the equipment and the QR code to any of 5,800+ UPS Store locations. UPS staff package, label and ship it to the requirements set for that asset type, so the employee needs no box, label or printer.
Each QR code is custom-coded for your company and IT assets. It tells The UPS Store the return destination, how the equipment should be packaged and the shipping method.
Employees present their QR code at any of 5,800+ UPS Store locations, and UPS staff pack and ship the equipment back to you. No box, label, or packing materials needed.
Only an email address. ReadyCloud sends the QR code and return instructions by email or SMS, so you never need the worker's physical address.
No. ReadyCloud works without your own UPS account. If you already have one, you can choose to use it.
Once an employee drops off their equipment and UPS scans the QR code, UPS packs and ships it to your return destination. You only pay for that return shipment.
Employees never need to box a device, print a shipping label or pay for shipping. UPS handles it all.
Tracking details are posted back to your ticketing system and are available in ReadyCloud.
Per-return usage fees begin only when the asset is scanned received at The UPS Store. Each is a fixed fee per asset category that covers packaging, labeling, boxes, handling and shipping, with no monthly volume minimums. License and setup fees are quoted separately.
Yes. ReadyCloud integrates with your ticketing system to automate the entire asset retrieval process, from QR code issuance to reminders, tracking, reporting and more.
Featured integrations include ServiceNow, Jira, Freshservice, HaloITSM, ManageEngine and NinjaOne, with new ones added monthly.
Are you a platform or using something custom? Our Headless API plugs into your existing technology. Contact us to learn more.
Automated follow-ups go out by email and SMS on the cadence you set and stop once a tracking event registers.
Each reminder can be customized with your own messaging and company branding.
Internal alerts can notify someone in HR or IT when it's time to step in or review the return.
Wherever you route them. Each QR code carries its return destination, so assets ship to the location you choose, whether that's a specific office, a distribution center, a central return hub, or somewhere else.
On average, employees return their device to UPS within 3 days of receiving the QR code.
Beyond offboarding, teams use ReadyCloud QR codes for break/fix repairs, company-wide device refreshes, and returns from field service and contract workers. Some even use it to retrieve medical devices, and more.
Most teams are set up and integrated with their ticketing system in under an hour. Our team walks you through it on a call, so there's nothing to figure out on your own.
In some instances, complex environments may take a few calls to complete.
Get started
Effortlessly recover offboarded employee equipment with only a QR code. Assisted set-up is included for a great go-live experience!
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