For online stores, product returns are an unfortunate part of the business. Your customer will already feel inconvenienced because they have to send their item back. As such, your product returns policy should be both efficient and speedy. If you are using NetSuite for all your ecommerce needs, you will have access to various features that aid this process. But there are plenty of things you can do to improve your product returns procedures.

Want to know more? Check out our NetSuite product return tips and tricks below and make sure you also read our Ultimate Guide to Ecommerce Returns for even more tips.

5 NetSuite Product Returns Tips

1.    Accurate product descriptions will help reduce confusion.

If you take the correct pre-emptive steps, you can avoid customer product returns altogether. For example, you should spend some time ensuring your product details and images are wholly accurate. Customers need to know exactly what they are buying when they visit your site. When you provide accurate product information, you reduce the chance of confusion. Over time, you will see a decline in customers who are unhappy with their received items.

You should also check stock regularly to make sure you never send out faulty or damaged goods.

2.    Make sure your returns policy is easily accessible and transparent.

You should make sure your returns policy is linked on every page of your online store. This information should highlight all your return policies, letting customers know whether they can return items for cash, credit, or exchange for another product.

You should also provide necessary information on the length of time your company accepts product returns. It is also handy to provide print labels and include your return address information, so the customer knows exactly where to return the product.

3.    Your company should offer free return shipping.

If your customer has to return their item, you should not expect them to pay for shipping. If you are a small business, you may not have any system in place to cover return shipping. In that case, you should make sure you have a refund policy that reimburses shipping costs for unsatisfied customers. The reality is that 90% of customers want hassle-free returns, and here’s a guide on why you want to offer it to them.

This is a great way to make the best out of an unfortunate situation. If you treat your customer well, they may be inclined to look past this incident and buy from your store in the future.

4.    Get to know NetSuite’s product returns functions.

NetSuite offers many convenient features that make product returns relatively painless for both the customer and the company. You can use the platform to manage returns, send shipping instructions, provide labels to customers, track returned items, restock your goods, and refund the customer.

We recommend taking a few hours to understand how these functions work. Knowing your way around the platform is the best way to improve efficiency.

5.    Use ReadyCloud Suite to save time and money.

You should take advantage of the ReadyCloud Suite platform if you are looking to streamline your business and improve your product returns processes. This platform features a downloadable ReadyCloud NetSuite Shipping and Returns Software, which integrates your online business and simplifies your daily tasks.

This software makes product returns easy to organize and analyze thanks to a simple-to-use interface. You also gain access to low shipping rates and speedy label creation for all your products.