The ReadyCloud App for ServiceNow makes it easy to get your corporate equipment back with only a QR code!
You are here as the next step in installing asset recovery as a natural extension of your ServiceNow workflow. This article provides step-by-step instructions on how to upload the ReadyCloud Field File to ServiceNow.
Steps to Upload Field File to ServiceNow
- Click here to download the ReadyCloud Field File: readycloud-asset-return-ritm-fields.xml
- Search for Requested Item in ServiceNow
- Navigate to the Search Bar in the ServiceNow interface.
- Enter the term Requested Item and press Enter.
Configure the Requested Item
- Right-click on the Requested Item Number and select Configure.
From the context menu, click on Table to open the table configuration settings for the requested item.
Dictionary Entries
- In the table configuration, right-click on Dictionary Entries in the left-hand navigation panel.
- Click on Open in New Tab to open the dictionary entry configuration in a new browser tab.
Import XML into the Table
- In the new tab that opens, right-click on the Table Name where you want to upload the field file.
- From the context menu, select Import XML.
Upload the Field File
- A pop-up window will appear prompting you to upload an XML file.
- Click on Choose File and locate the XML file you previously downloaded.
Once selected, click Upload to begin the import process.